FAQs

1. What type of products do you sell?

We offer a wide range of stylish and high-quality fashion items for both men and women. Our collections include jumpers, coats, shirts, trousers, skirts, bags, footwear, and more.

2. Do you offer international shipping?

At this time, we only offer free shipping within Australia. We are working to expand our shipping options soon.

3. How long will it take to receive my order?

All orders are processed within 1–2 business days. Delivery typically takes 5–8 business days, depending on your location and chosen shipping method.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time. 

5. Can I change or cancel my order after placing it?

If your order has not yet been processed or shipped, please contact us immediately at info@sydneywears.com with your order number. Once the order is shipped, we cannot make changes or cancel it.

6. What is your return policy?

We offer a 14-day return policy. Items must be unused, in their original condition, and with all tags attached. To initiate a return, please email us at info@sydneywears.com with your order number and reason for return.

7. Do you offer refunds?

Yes, once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, a full refund will be issued to your original payment method within 10 business days.

8. My item arrived damaged or incorrect – what should I do?

We're sorry for the inconvenience! Please contact us within 48 hours of receiving your order at info@sydneywears.com with photos of the item and your order number. We’ll arrange a replacement or refund promptly.

Contact us:

Email: info@sydneywears.com

Phone number: +61 2 91234567

Address: Grandcanal 65, 7609ZA Almelo, Overijssel, The Netherlands