Refund policy

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS, THERE ARE FEES TO PAY.

Returns  Can I return my order? Yes, you can. If you are not satisfied with the goods you ordered, you can return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  1. The order still contains all the parts, corresponding components and the packaging is exactly the same as the product.
  2. The product is subject to normal workmanship; damage caused by improper handling is not covered by the warranty.
  3. Products requiring hygiene are thoroughly cleaned before starting the return process.
  4. After receiving the product, I realized that it was defective.
  5. We have the right to charge the customer for shipping costs.
  6. The refund will be processed within 7 business days and officially confirmed within that period, provided that the conditions are met.

*We reserve the right to refuse to return goods if we suspect that the goods have been used or damaged for reasons beyond our control.

How can I return an order?  If your order meets the conditions described above, you must follow the steps below to initiate a return procedure.

  1. Send an email to: Info@sydneywears.com
  2. Please make sure your email includes the following information:
  • Order number
  • Reason for refund request
  • Product photo in case of damage
  • Customer's name and surname
  • Klantadres

We will contact you and provide you with the return address. Never return a return to the sender; we will provide you with the correct address upon request. As a customer, you are responsible for shipping costs for the returned product.

CANCELLATION OF CONSTRUCTION WORKS

The consumer has the right to withdraw from the contract according to the following provisions if he is a natural person who performs a legal act for purposes that cannot be predominantly attributed to his entrepreneurial or professional activity:

A.  CONDITIONS OF  WITHDRAWAL Right of withdrawal The withdrawal period is 14 days from the day on which you have taken possession of the goods or on which a third party, other than the carrier and indicated by you, has taken possession of the goods. Since we operate on the basis of a fully automated system, orders are processed immediately after they are placed. Therefore, we cannot interrupt the shipping process until the goods have been delivered and, once the goods have been received, refunds are no longer possible. To exercise the right of withdrawal, you must inform us (SYNDEYWEARS) of your decision to withdraw from this contract by an unequivocal statement (for example, a message sent by e-mail). The cancellation of the order is deemed to have been made upon receipt of the goods by us. The costs of returning the goods are borne by the buyer.

Registration of shipments in transit Since our goods are shipped from Asia, transit times may be longer. We have no influence on this. If the goods are already on their way to you, it is no longer possible to cancel the order. Please wait until you receive the goods and only then send them back to us. Of course, you can also inform us in advance of your cancellation. To ensure that a refund is as quick as possible, please send us a shipping confirmation.

Effects of withdrawal: If you withdraw from this contract, we will reimburse to you all payments received from you, except for the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), immediately and in any event no later than 14 days from the day on which you withdraw from this contract. We will cancel your order immediately, and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from the contract and we have received the goods. We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in no event will you incur any fees in connection with the reimbursement.

ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT CUSTOMER'S EXPENSE.

 

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Details regarding returns and complaints (to be added to the returns and complaints policy and regulations):

We have a 30-day return policy, which means you can return your purchased item within 30 days of receiving it.

to request a refund.

To be eligible for a return, the item must be in the same condition in which you received it,

Never worn or used, with tags and in original packaging. You also have the receipt or

Proof of purchase.

To make a return, contact us at Info@sydneywears.com. Returned items

Returns made without prior notification of the intention to make the return will not be accepted.

Send the package via courier and provide us with the standard tracking number

Return address (if confirmed by customer service upon receipt of proof of purchase)

proof of purchase):

E-comsells, Grand canal 65

Free telephone assistance: +61 2 91234567

Email support: Info@sydneywears.com

In case of return (where applicable), the Seller will immediately provide the Consumer with all the necessary information.

Payments received from the Consumer, with the exception of the costs of returning the goods, will be refunded immediately,

and in any case no later than 10 working days from the date on which the seller

Receive your refund package. Once your return is received and inspected, we will ship it to you.

e-mail with information on how to receive the return. We will also inform you about

approve or deny a refund.

Payments made by you, other than the cost of delivery of the goods, in accordance with the provisions of the Regulation,

The costs specified in the general conditions of delivery of the goods will be charged immediately, but no later than

within 10 days