Refund policy
We want you to love your purchase. If something isn’t right, we’re here to help.
How Do I Place a Return or Exchange?
If you’d like to return or exchange a product, please contact us at info@sydneywears.com within 14 days of receiving your order. Include your order number and details of the item(s) you'd like to return.
We’ll guide you through the return process and provide return instructions.
Return Conditions
- Items must be unused, in original condition, and in the original packaging.
- Returns must be initiated within 14 days of delivery.
- Refunds are issued to the original payment method.
- Original shipping costs are non-refundable.
- Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Missing Return Slip?
We don’t include return slips in our packages. Just email info@sydneywears.com, and we’ll assist you.
Received the Wrong Item?
If you received a product different from what you ordered, please email us at info@sydneywears.com with your order number and a photo. We'll send the correct item at no extra cost.
Faulty or Damaged Items
If your item arrives damaged or defective, contact us before returning. Send an email with your order number and clear photos of the issue to info@sydneywears.com. We’ll find a fair solution quickly.
Refund Timeline
Once we receive and inspect the return, we will process your refund. Credit card refunds typically take 10 business days to appear on your statement.
Contact Us
If you have any questions about returns or refunds, feel free to reach out:
Email: info@sydneywears.com
Phone: +61 2 91234567
Address: Grandcanal 65, 7609ZA Almelo, Overijssel, The Netherlands